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Blaze not syncing

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‎01-04-2018 14:13 - last edited on ‎01-07-2018 06:09 by Moderator Alum

‎01-04-2018 14:13 - last edited on ‎01-07-2018 06:09 by Moderator Alum

Had to re sync my Blaze due to the clock being inaccurate after charging and after I forced the sync it erased all of my steps and active minutes, calories, etc., that were already logged on my Blaze for the day .. Is this supposed to happen?

 

 

Moderator edit: subject for clarity

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‎01-07-2018 06:11

‎01-07-2018 06:11

A warm welcome to the Community @JMan225.

 

Thanks for troubleshooting this by yourself. If your tracker isn't syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

 

About the time, you can change your timezone to a complete different one, sync your tracker, put the correct time and sync again. To change the time, you just need to go to the account icon, tap advanced settings, check the timezone and change it.

 

Now about your information, could you please provide me with a screenshot of the information that was erased?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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