help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-20-2018 09:27 - last edited on ‎03-20-2018 11:10 by Moderator Alum

‎03-20-2018 09:27 - last edited on ‎03-20-2018 11:10 by Moderator Alum

My blaze is almost 2 years old and  keeps disconnecting/not syncing at least once a week. Usually happens shortly after I charge my blaze. I have read how to reset it but it doesn't work. I have an Iphone6 and on ny fitbit app it just says it's "looking for my device" . After a few days it just vibrates & starts working again. Why is this happening?

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎03-20-2018 11:10

‎03-20-2018 11:10

Huh, that's pretty strange. Let me help you out with this @Sidney87!

 

I'd recommend setting up your tracker as a new device. For this, it's recommended to give your tracker a restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Then, proceed to set it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes