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Blaze not syncing

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‎03-25-2018 16:40 - last edited on ‎03-26-2018 07:31 by Moderator Alum

‎03-25-2018 16:40 - last edited on ‎03-26-2018 07:31 by Moderator Alum

My Fitbit Blaze keeps losing connectivity with my android mobile. I have to reboot my mobile and switch off/on my Fitbit Blaze to get them to communicate. I've removed Blaze from my Bluetooth menu, and is rejected every time I try to pair. I've just reset my password, logged back in and it is still having issues. Firmware is 2.68 (2193263).

 

Any suggestions what to try next?

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎03-26-2018 03:29

‎03-26-2018 03:29

Do you have a smartphone with Android 8?
If so, you need to enable the Keep Alive widget under Settings.

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‎03-26-2018 07:32

‎03-26-2018 07:32

It's great to see you around @Dave1964 and @seven83 thanks for stopping by.

 

I appreciate the efforts in trying to fix the syncing issue you are experiencing. If you keep having this issue, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-28-2018 13:56

In response to seven83

‎03-28-2018 13:56

It took me a while to find the widget. Already switched on. Not sure what I
tried while waiting. So far it appears to be ok. If it's behaving, perhaps
the gps will start working again. Thanks
Best Answer

‎03-29-2018 04:28

In response to Dave1964

‎03-29-2018 04:28

Hey @Dave1964, I am glad to hear that your tracker is back on track. If you need anything else, do not hesitate to post it.

 

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-29-2018 08:45

‎03-29-2018 08:45

Have had issues with syncing blaze ever since I got it in February.  I have it set with my galaxy to auto sync and even when I ask it to sync it doeesnt.  its intermittently lame so cant give you any specifics other than to say my blaze is right next to my phone.  I guess I just want it on the record that I am already having issues with my brand new fitbit so when/if I need to return it there is a record of it.  I will also add the charging thing is difficult to set the blaze in and it takes much fussing and replacing to get it to connect. blah

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