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Blaze not syncing

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‎10-21-2018 10:13 - last edited on ‎10-22-2018 04:05 by Moderator Alum

‎10-21-2018 10:13 - last edited on ‎10-22-2018 04:05 by Moderator Alum

Since switching to android my Blaze won't sync properly. I can sometimes get it to sync by turning my Bluetooth on and off but even this often takes multiple attempts. I have tried reinstalling the app and deleting and reconnecting my Blaze. My son's just got an ace and that syncs with no problems to the same phone.

 

 

Moderator edit: subject for clarity

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‎10-22-2018 04:06

‎10-22-2018 04:06

A warm welcome to the Community @Sbyrne21.

 

Thanks for troubleshooting this by yourself. I recommend verifying if your phone is a compatible mobile device and follow the instructions provide in the help article Why won't my Fitbit device sync?.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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