Blaze battery issues

[Cmac1986]

I received my Fitbit Blaze as a Christmas present from my hubby in Dec 17. Since then I've had a couple of battery issues which have always been rectified by troubleshooting but now it simply wont charge. After contacting customer services they offered me a free replacement of the Blaze or 50% off another product. 

I requested another Blaze as I am happy with it and loved the style and the interchangeable straps. 

I have since received an email stating that they no longer have a Blaze to supply me as it is discontinued and instead have offered me a Surge (which is also discontinued). I specifically didn't pick a Surge when choosing my present at the time because I don't like it. I like my watch to look like a watch face and a strap rather than a fitness band. I also have read terrible reviews about the Surge and the fact my brother is onto his 5th replacement, I simply do not want one.

What can I expect from Fitbit now? I have emailed back to say no to the Surge and that I simply want a like for like Blaze replacement or to upgrade to the Versa free of charge as their faulty item is not my fault. I shouldn't be out of picked having to pay more for a newer model just because they can't replace what I had originally.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Cmac1986, a warm welcome to the Community.

Thanks for sharing your experience with us. Like you were told, we’ve decided to discontinue selling Blaze on fitbit.com. Note that we’ll continue to support Blaze from a software standpoint, along with any questions you might have during your use of the product.

If you want to take advantage of the discount, I recommend taking a look at this page where you will be able to compare the Blaze with our newest models and see which one meet you needs. Also, check our warranty policy.

Let me know if you need anything else.