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Blaze not syncing

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‎03-24-2019 06:53 - last edited on ‎03-25-2019 09:34 by Moderator Alum

‎03-24-2019 06:53 - last edited on ‎03-25-2019 09:34 by Moderator Alum

For the past couple of weeks I have been hitting my step goals and my Fitbit Blaze notifies me that I have achieved my goals, but when I pull up my weekly steps, it says that haven't reached my goals and the step counts are very low.

 

Why isn't my Fitbit communicating with the app appropriately? I am taking a health class and I am supposed to turn these reports in and when it says I don't hit my goals I don't get a good grade.

 

Help!

 

 

Moderator edit: subject for clarity

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‎03-25-2019 09:35

‎03-25-2019 09:35

A warm welcome to the Community @elizabeth.hayde.

 

If your Blaze isn't syncing, you won't be able to see your information updated. I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know how it goes. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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