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Blaze not syncing

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‎05-22-2019 12:25 - last edited on ‎05-23-2019 08:32 by Fitbit Moderator

‎05-22-2019 12:25 - last edited on ‎05-23-2019 08:32 by Fitbit Moderator

I have tried everything it tells you to do online with helping to get it to sync again and it will not do it at all. I called customer services earlier on today and was told it was due to something they are doing to the server and would be sorted by early afternoon but it still isnt syncing and hasn't since yesterday afternoon. Help😴

 

 

Moderator edit: format

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‎05-23-2019 08:36

‎05-23-2019 08:36

@SunsetRunner Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you syncing your Blaze and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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