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Blaze not tracking my sleep

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‎11-05-2017 20:05 - last edited on ‎11-06-2017 05:17 by Moderator Alum

‎11-05-2017 20:05 - last edited on ‎11-06-2017 05:17 by Moderator Alum

I have been wearing my Fitbit every single day for 1 year now. Unless the battery is dead, I wear it to bed. However, it has not logged ANY sleep Oct 21-now (Nov 5th). I have tried the reset and update as suggested to others. It is in contact with my skin, etc.

 

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎11-06-2017 05:21

‎11-06-2017 05:21

It's great to welcome you @PharmDMamaTo2, thanks for troubleshooting this by yourself.

 

Could you please provide me with a screenshot of the days your sleep wasn't recorded? In the meantime, I recommend taking a look at this post and follow the instructions provided there.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-07-2017 09:21

In response to AlejandraFitbit

‎11-07-2017 09:21

34BF26B2-00D1-4F63-A223-09545CFB56E7.png

 

3189782A-F2D9-49B2-8DB4-339BAF3DE57A.png

 

9CBF1F12-CCB7-4E55-82F2-AD9F03B778E8.png

 

2F1B1970-83C4-48B3-AB46-E4622379D9FE.png

 

 

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‎11-08-2017 00:38 - edited ‎11-08-2017 00:39

In response to AlejandraFitbit

‎11-08-2017 00:38 - edited ‎11-08-2017 00:39

Any resolve???

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‎11-12-2017 07:39

In response to PharmDMamaTo2

‎11-12-2017 07:39

Thanks for the screenshots @PharmDMamaTo2. It seems that you are not the only one experiencing this issue. Your patience will be much appreciated while I escalate this to our engineers.

 

If you need anything else, let me know. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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