Blaze broken screen

[Gambit25]

I wish I had known how fragile the Blaze apparently is.  I had a Fitbit Charge for 2 years with no issues.  I wanted to upgrade to something with a heart rate monitor so I bought the Blaze.  I have absolutely loved it up until I got off the phone with customer service.  I have had the Blaze for just over 2 months.and today the screen spider web cracked.  I have no idea what happened.  I looked down to check the time and it was broken.  Customer service's response was to allow me to buy another watch for a measly discount.  If I am going to have to buy another watch it will be a Garmin.  I will in no way invest more money in a product that will not last. 

[Lunar_Jetman]

It sounds like you've knocked it or caught it on something. Sometimes you can bang the watch repeatedly without an issue but it seems you've been unlucky.

Unfortunately, much like your phone, manufacturers won't replace the screen or the device if the screen is damaged as they will argue that you have caused the screen to crack. 

Seems like they've been generous in offering a discount on another though.

[AlejandraFitbit]

It's great to welcome you @Gambit25 and @Lunar_Jetman thanks for stopping by.

It's weird to hear that a Blaze display can get scratched that easy. The good news here is that you now have a discount which I guess you can use it with another tracker and not just the Blaze. Take a look at this page where you can compare the Fitbit tracker and select the one you like the most.

Catch you later. 

[Gambit25]

A phone is generally not expected to be up to the potential damage that a "fitness tracker" is.  Because of the intended use of this product one should expect it to be more resistant to breaking than a phone.  I certainly did.  It was never abused and I certainly tried to take good care of it.

I disagree that they have been anywhere near generous in offering to sell me another device at a small discount.

[Gambit25]

I wouldn't say that it is weird.  There are plenty of threads on this forum and the internet in general concerning the fragility of the blaze screen.  I am not sure how allowing me to buy another device instead of standing behind the Blaze that I have only had for a short time is good news.  Good news would be a company standing behind their product and offering top notch customer service.  

I loved the Charge that I had so much I wanted another Fitbit product.  I looked on the Fitbit website and decided on the Blaze.  I have enjoyed using it and the extra functionality that it brought over the Charge.  The unfortunate result was finding out how fragile the Blaze really is.

[Gambit25]

It did take some back and forth BUT the Fitbit team did replace my cracked Blaze.  I am very satisfied with the outcome and I appreciate a company that will stand behind their product.

[Rickster52]

Glad that you had a positive response. Hate to have to be the squeaky wheel but sometimes it is the only way. I wrote about my cracked screen but received no response from Fitbit.

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[AlejandraFitbit]

Those are great news @Gambit25, I am glad to hear that you will be receiving a replacement tracker. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Now @Rickster52, a warm welcome to the Community! Regarding to your device, I recommend keeping an eye on your inbox for further assistance, I know our support team will be in touch with you.

See you around. 

[Rickster52]

Hi,  I received my replacement Blaze today.  I want to set it up but not lose all data or previous syncs.   Also can I use both blazes on one account? e.g., Use the cracked glass Blaze for exercise and heavy work outs and the new one for dress and office work?   Thanks, Rick  

[AlejandraFitbit]

I am glad to hear that you have already received your replacement @Rickster52. If you don't want to lose the information that you have from the old tracker, you need to sync it before pairing the new one, to set up the new one, just follow the instructions provided in my previous post and no, you can't have two Blaze in one account, you can only have paired different trackers in one account.

Happy stepping!