03-10-2019 13:54
03-10-2019 13:54
Since February 11 of this year my blaze has stopped tracking my sleep, previously it worked without any issues (had it over a year now). But since the 11th it does not work. Anyone have any suggestions or similar trouble?
03-11-2019 08:30
03-11-2019 08:30
@RyanB1 Welcome! It's nice to have you on board! Sorry to hear that your Blaze isn't recording sleep. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time.
Let me know how it goes.
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03-11-2019 09:15
03-11-2019 09:15
03-11-2019 10:44
03-11-2019 10:44
Is it logging sleep at all, or are you getting the basic sleep?
Purchased my watch in August last year and since September all I get is basic sleep. I've followed all the advice, tried and tested all the troubleshooting, but still nothing
03-11-2019 11:05
03-11-2019 11:05
03-14-2019 10:24
03-14-2019 10:24
@ClaireL069 @RyanB1 thank you for your updates. Since the issue is with Sleep Stages please take into consideration that you may not get them for the following reasons:
Keep me posted.
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03-14-2019 11:17
03-14-2019 11:17
03-16-2019 08:16
03-16-2019 08:16
I’m having the same problem- it was logging fine until a few days ago and now nothing-
03-18-2019 10:47
03-18-2019 10:47
@Laverneii2 Welcome! It's good that the community is growing!
@RyanB1 sorry for the delay in my reply. Since you already followed the suggestions in this thread the next step is letting our support team know so they can further assistance. You will get an email from them.
@Laverneii2 please try the suggestions in this thread to help resolve the issue.
Let me know how it goes.
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03-18-2019 11:00
03-18-2019 11:00
03-18-2019 19:27
03-18-2019 19:27
My sleep tracker stopped working about a week ago now. February 2019 made it one year since purchasing the blaze