Blaze not tracking steps correctly

[zeja]

My husband got me a Blaze a few days ago, but it hardly ever counts my steps. He borrowed mine, and it worked just fine for him. I also tried on his Surge and the same thing. Can anyone tell me why? We have tried to walked the same steps and pace, it will count about 2 of my steps to his every 30 or more . 

Moderator edit: Subject for clarity

[WendyB]

Have you set your stride?

Are you holding on to anything? It needs to see your arms swinging

To set stride

https://help.fitbit.com/articles/en_US/Help_article/How-do-I-measure-and-adjust-my-stride-length/

[AlejandraFitbit]

A warm welcome to the Forums @zeja and @WendyB thanks for stopping by.

If your Blaze is not recording your steps correctly, I recommend restarting your tracker and as recommended by our friend, please check your stride length.

Let me know how it goes. 

[zeja]

My stride is set to automatic, and I am usually not carrying anything. 

I think maybe I don't swing my arms hard enough?? I am pretty quiet and stealthy. 

[zeja]

I have tried restarting it, and the stride is automatic. I assume that is what it should be on? It is just on me, if my husband wears it it counts with no problems, so I think I don't move my arms hard enough. Could that be a possibility? 

[zeja]

I looked into setting my own stride, it's definitely wrong for automatic. It is higher than my husband right now, how exactly do I calculate it?

In 90 feet, I took 46 steps. 

[AlejandraFitbit]

Thanks for the information @zeja. If the automatic option for stride length is not working properly, you can set your own information by following the instructions provided in this post. After manually setting this information, test your Blaze.

Catch you later.