Blaze not turning on or responding

[BenCasey34]

I hadn't charged my blaze for about a week or two, and it hadn't moved from my dresser. When I tried to charge it, it wouldn't respond, and I can't reset it by holding the buttons. I felt it buzz in my hand once while trying to reset it, but other than that its unresponsive. Any ideas on how to fix it? I feel as if not charging it for a week shouldn't be enough to fry it.

Moderator edit: Updated title for clarity

[WendyB]

Welcome to the forums!

Have you tried a different USB port? Maybe then it will allow you to restart the device

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

[FerdinandFitbit]

Welcome to the Community Forums @BenCasey34! 🙂

I'm sorry to hear that you're having problems getting your Blaze to respond. Thanks a lot for what you've already tried to get it to work!

As @WendyB suggested, have you tried different USB ports or adapters? If you've already tried this to no avail, let me know and I'll be happy to provide more assistance.

Anything else, we're here to help!

[BenCasey34]

Yes, I have tried several adapters and have also tried leaving it plugged
into my computer. Unfortunately, none of those have worked.

Unfortunately, yes, I have tried several adapters, including the one on my computer. None of them worked for me. 

Moderator edit: Merged replies

[SunsetRunner]

I’m having the same issue. I called support and they suggested the reset and this seemed to help for a short period of time and then it went off again... The only way to see anything on the screen is when it’s on a charger. Any help would be much appreciated.

[Edbradshaw]

Hi my Fitbit is charging. But when it’s unplugged from charger it’s not turning on??

no lights on the back either?

any information would be great. 

Its a new one only out of the box. 

Many thanks Ed. 

[SunsetRunner]

I would suggest calling the support number. I think this is a known issue that there are no fixes for and requires replacement. ‭(877) 623-4997‬

[Edbradshaw]

Well problem solved. Brought it back to the shop and they replaced it with a new one 😊

happy days. 

[FerdinandFitbit]

Hi there guys, good to see you around, thanks for getting back! 🙂

@BenCasey34, thanks a lot for trying my suggestions! I've gone ahead and escalated your case to the Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions.

@SunsetRunner, I checked with the Support Team and it seems they've already sent a replacement. Hope you're back on track by now!

@Edbradshaw, I'm glad to hear that they were able to get your tracker replaced!

Anything else you guys may need, I'm here to help!

[SunsetRunner]

Yes they did and I am back on track! Thanks for the follow up. 

Take care,

Theo