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Blaze not turning on

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‎10-09-2017 18:09

‎10-09-2017 18:09

My blaze isn’t working. I thought it was my charger but after getting New charger. It worked for a few days and died again. I tried restarting it but no luck. The gray screen of death. On a side note I was supposed to receive a replacement charger from Fitbit but I never received it. I ended up ordering from amazon. Please advise 

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‎10-10-2017 07:47 - last edited on ‎05-08-2025 07:58 by Fitbit Moderator

‎10-10-2017 07:47 - last edited on ‎05-08-2025 07:58 by Fitbit Moderator

Hi there @ShelleyK. Great to see you in the Community Forums! 🙂

I'm sorry to hear you're having problems with your tracker not responding 😕

I just checked with the Support Team and it seems you already had a case with them, so I just updated them with all the information you've given me here and they should be getting back to you soon. Just keep an eye on your inbox for any update and anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

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‎10-17-2017 06:00

In response to FerdinandFitbit

‎10-17-2017 06:00

Unfortunately I have not heard back from them 

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