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Blaze not turning on

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‎06-26-2018 21:09 - last edited on ‎06-27-2018 09:25 by Moderator Alum

‎06-26-2018 21:09 - last edited on ‎06-27-2018 09:25 by Moderator Alum

While on vacation my Blaze all of a sudden stopped working. I put it in the charger and nothing came onto the screen. Then later I tried again and it showed it was fully charged, but then I put it on my wrist and nothing would happen. I couldn't restart it, nothing worked. It would just go blank and then every once in a while the screen would show again and then be blank and appear dead again.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎06-26-2018 23:53

‎06-26-2018 23:53

Mine quit working randomly today too:( and its fully charged I'm so upset! 

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‎06-27-2018 09:32

‎06-27-2018 09:32

Hey @JenLyons and @TerTer27 great to see you here.

 

I am sorry to hear that your trackers aren't turning on, thanks for troubleshooting this by yourselves. @TerTer27, I would like to know if you have contacted our support team, have they offer you as solution?

 

@JenLyons, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-27-2018 13:27

In response to AlejandraFitbit

‎06-27-2018 13:27

This same thing happened to me today too. I have not contacted the support team yet. I was trying to look for a fix on here first, I guess that will be my next step. 

Abby

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