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Blaze not turning on

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‎07-30-2018 19:52 - last edited on ‎08-01-2018 04:27 by Moderator Alum

‎07-30-2018 19:52 - last edited on ‎08-01-2018 04:27 by Moderator Alum

When on charger my Blaze seems to work fine. I can sync, use the screen etc. As soon as it is unplugged the screen goes black and it is completely unresponsive. I’ve tried holding left button and bottom right a few times to reset which has done nothing. Help!

 

 

Moderator edit: subject for clarity

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‎08-01-2018 04:28

‎08-01-2018 04:28

Welcome to the Community @sim22mie.

 

I appreciate the efforts in trying to fix this issue. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know how it goes. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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