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Blaze not turning on

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‎08-06-2019 05:40

‎08-06-2019 05:40

A few days ago my Fitbit Blaze simply stopped turning on. I have used multiple (otherwise functioning) chargers and the device will not respond. After a few minutes of being attached to a charger the device heats up and gets very hot. The green HR lights are not visible. I have tried restarting the device using the standard procedures and that has also not worked. Is the device just "dead" now? 😞

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‎08-09-2019 11:31

‎08-09-2019 11:31

Hello @Verslam, welcome to the Fitbit Community forums.  

 

Thank you all the details about what you've been experiencing and for confirming that you already tried to restart the device. I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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