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Blaze not working after wall charge

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‎10-24-2016 06:59

‎10-24-2016 06:59

I plugged my Blaze into a wall charger and it isn't working. It is stuck on the "Today" screen. It won't move to other screens and is not responsive to buttons. My app won't pick it up and I can't get to the Pair screen.

 

I've used this wall charger in the past and it has worked just fine.

 

Is there a way to hard reboot? 

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‎10-24-2016 07:22 - last edited on ‎03-05-2025 07:50 by Fitbit Moderator

‎10-24-2016 07:22 - last edited on ‎03-05-2025 07:50 by Fitbit Moderator

Hey there @ksintucson.  Good to see you in the Community! 🙂

It's strange that your tracker got stuck at the "Today" screen after charging but don't worry. You can restart your tracker by pressing and holding the left and lower right buttons together for 10-12 seconds and this will make the tracker to reboot.

Try that out and see if this gets your tracker back to life. Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

View best answer in original post

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3 REPLIES 3

‎10-24-2016 07:22 - last edited on ‎03-05-2025 07:50 by Fitbit Moderator

‎10-24-2016 07:22 - last edited on ‎03-05-2025 07:50 by Fitbit Moderator

Hey there @ksintucson.  Good to see you in the Community! 🙂

It's strange that your tracker got stuck at the "Today" screen after charging but don't worry. You can restart your tracker by pressing and holding the left and lower right buttons together for 10-12 seconds and this will make the tracker to reboot.

Try that out and see if this gets your tracker back to life. Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎10-24-2016 07:44

‎10-24-2016 07:44

It worked! Thank you
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‎10-24-2016 07:54 - last edited on ‎03-05-2025 07:50 by Fitbit Moderator

In response to ksintucson

‎10-24-2016 07:54 - last edited on ‎03-05-2025 07:50 by Fitbit Moderator

Yay! I'm glad it worked @ksintucson!

Anything else, let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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