help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not working anymore after update and a shower

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2017 21:15

‎01-03-2017 21:15

Hi 

My watch doesn't work anymore after update and I took a shower at almost the meantime!! Now no signal, nothing even on charge!! 3 months old!! Any help?? Garanties?? 

Thanks 

Best Answer
0 Votes
5 REPLIES 5

‎01-03-2017 21:39

‎01-03-2017 21:39

Blaze is not meant to be showered with. Its not suppose to get wet.

 

Might want to put it in a bowl of rice until its dried out

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎01-03-2017 21:42

In response to WendyB

‎01-03-2017 21:42

Thanks for your help!! But it's water resistant so basically we can even
swim with!! Do I wrong??
Thanks
--
Envoyé avec Gmail Mobile
Best Answer
0 Votes

‎01-03-2017 21:42

In response to WendyB

‎01-03-2017 21:42

He didn't shower with it, he took a shower while it was updating. So he put down somewhere and took a shower. I have the same issue. I updated my watch and it stopped working, it won't turn on

Best Answer
0 Votes

‎01-04-2017 07:22

In response to Montassar

‎01-04-2017 07:22

@Montassar wrote:
Thanks for your help!! But it's water resistant so basically we can even
swim with!! Do I wrong??
Thanks
--
Envoyé avec Gmail Mobile

Yes, I'm afraid you are wrong. The Blaze should survive a rainstorm but sustained exposure to water such as swimming or showering runs the risk of damaging the Blaze which then won't be covered under the companies warranty.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎01-04-2017 19:09 - edited ‎01-04-2017 19:10

‎01-04-2017 19:09 - edited ‎01-04-2017 19:10

I suggest you contact support to determine if it can be replaced by warranty.

Charge HR ... Surge ... Blaze
Best Answer
0 Votes