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Blaze not working properly since June update

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‎09-05-2019 10:01

‎09-05-2019 10:01

I been on the boards  searching for solutions to my issues.  I have gone through the troubleshooting steps.  I've gone to Fitbit Support and was offered a discount.  I haven't had my blaze for two years.  WHen i purchased it here in Canada I paid over $300 for it expecting it to last.  Why are you  replacing the charge 2's which were effected by the updates but not helping others with devices like the Blaze.  I did the twitter thing with fitbit support and was in my opinion not listened to because my device is out of warranty. Now another update has come out and my batter lasted less than 4 hours, I haven't had a heart rate reading on my Blaze since Aug 3 and even before then the month of july it was off and on,  sleep wasn't being tracked.. now basic sleep is being tracked.  But again no heart rate to maintain an accurate reading.  Why is fitbit not standing behind it's product?  What does one have to do to get help, I just want a working Blaze, i'm not asking for an upgrade..   or a discount because I can not afford to purchase a new more expensive product.  How is this fair?  CBC Canada has an article about these issues and how some people are being helped and others are not.  Fitbit can you please tell me why I'm not worthy of be provided with a working device, and i have been a member of the fitbit community Since Dec 8 2015 when i purchased my first Charge HR.  Does consumer loyalty not mean anything anymore? All i want is a working device, and i don't think that is to much to ask when it was the software/ firmware updates which caused these issues.

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4 REPLIES 4

‎09-07-2019 06:52

‎09-07-2019 06:52

Iv'e had a Fitbit since 2015 but made the switch because I got tried of being told to try everything "under the sun" to fix them. 

 

I have a Blaze and a Versa and I can't get either one to work since the August updates or the new Update that just came out. My Versa is stuck on me entering the 4 digit number and then i get an error stating "The Operation could not be completed. (com Fitbit error 500)"   What the Hell is that suppose to mean? 

 

I get the same error on my Blaze and when I cancel the set up, it stuck on Aug 24, @ 2:10 ... that's a good 6 hours off.  HR is still not working on either. 

 

I got so frustrated with Fitbit that I went and got an Apple Watch. It's taking some time to get use too but i love it. I went for the Apple 4 with just GPS.  I didn't want the 5, it's too new, so the 4 was the best idea for me.  I love it. 

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‎09-11-2019 19:13

‎09-11-2019 19:13

I agree.  I did the updates in good faith thinking that they were for the best.  My Blaze battery life went from 2-3 days to 4 hours.  Where is my replacement product Fitbit?

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0 Votes

‎09-11-2019 23:24

‎09-11-2019 23:24

I don’t like the sound of this, Fitbit. My own Blaze works fine but if you stop supporting to push me into buying a new FB product, I for one will abandon FB.

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‎09-17-2019 09:20

‎09-17-2019 09:20

My battery didn't tank from the update but my sync stopped working reliably.  Restarting phone or re-pairing the device hasn't helped any.  It'll sync when I go in there and push the button but it rarely happens automatically anymore.  The new dashboard seems to run slowly too.  I think the new version of the app is no longer compatible with my phone either, they moved right over mine.  Very aggravating.  Think I need to go find a bootleg older version of the app and hope it connects. 

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