help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not working unless being charged

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2019 12:51

‎06-18-2019 12:51

In April my blaze stopped working unless it was charging. It was replaced and the replacement is doing the exact same. It looks as if it’s charging, my notifications are coming up and it is synced with my phone. As soon as I take it off charge the screen goes blank. I can’t restart it. Can you help? 

Best Answer
0 Votes
1 REPLY 1

‎06-20-2019 15:03 - edited ‎06-20-2019 15:03

‎06-20-2019 15:03 - edited ‎06-20-2019 15:03

Hello @mostsereneone, welcome to the Community forums. Sorry for the late reply. 

 

Thank you for all the details that you've provided and confirming the device can't be restarted. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox. 

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes