Blaze not working

[Sumalatha]

My Blaze is showing an orange thermometer icon whenever I tried to restart it and the heartrate sensor is not blinking 

Moderator edit: format

[DavideFitbit]

Hello @Sumalatha, welcome to the Fitbit Community forums. 

Thank you for sharing this information about the orange thermometer that you're seeing on the screen. Is this symbol like the one shown here below? 

This icon appears when the environment is too hot or too cold and it is usually recommended to try changing the environment and trying to perform a restart. 

Let me know if after you change the environment you're still seeing this symbol and if your heart rate sensor is still not responding.

Keep me posted. 

[Sumalatha]

Yes this the symbol that appears on fitbit blaze. I will try to change the environment 

[DavideFitbit]

Thank you for your reply @Sumalatha. 

Let me know if you're still seeing the same icon after changing the environment. 

Keep me posted. 

[Sumalatha]

My blaze is not restarting even after changing the environment 

[Sumalatha]

What should I do to get my blaze back 

[DavideFitbit]

Hello @Sumalatha, thank you for your reply and confirming that you already tried the suggested steps. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.

In case you already tried the steps they provided you with, please let them know about this so they can let you know how to proceed. If you haven't received their reply, make sure to check your spam folder as well. 

Please keep me posted. 

[Sumalatha]

No I haven't recieved any information about the customer care. Please tell me what to do I want my blaze back sir

[DavideFitbit]

Thank you for your response @Sumalatha,  I've proceeded to send your information again to the Customer Support team so they can get in touch with you as soon as possible. Please keep an eye on your inbox. 

Keep me posted on the outcome as well.