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Blaze not working

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‎04-25-2017 06:40

‎04-25-2017 06:40

There is no display on my blaze though when I am charging it is full charged and is switched on.

Pls advise 

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5 REPLIES 5

‎04-25-2017 08:38

In response to Sanjay123

‎04-25-2017 08:38

Fitbit blaze screen turning  on  while on charging case....But otherwise not working ...Not getting boot up

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‎04-25-2017 08:40

‎04-25-2017 08:40

Same here ....Anybody please help

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‎04-25-2017 09:43

‎04-25-2017 09:43

If you see nothing at all when connecting it to the charging cable, then it sounds reasonably serious to the extent that I'd consider exchanging it for a new one from the place you purchased it from. At the very least, I'd expect to see a fitbit logo flash on the screen at the point the power is connected. Ideally, you'd also see a charging battery symbol for a while.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎04-25-2017 09:49

In response to MikeF

‎04-25-2017 09:49

Hey thanks mike but logo is visible when it is charging but otherwise blaze is dead.

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‎04-25-2017 11:33 - edited ‎04-25-2017 11:39

In response to Tulika

‎04-25-2017 11:33 - edited ‎04-25-2017 11:39

Then your saying now that there is a display on the Blaze while charging.

 

When first plugging the tracker in , there should be a charging icon showing,  after 10 seconds it should turn off. Seeing the Fitbit logo tells me that when plugging the tracker in, the tracker is doing a power up, or turning on.

In either case i wiuld read @MikeF's post above and do an exchange if possible.

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