Blaze not working

[Loopylea]

Myself and my partner both have a blaze. Mine is ok but my partners isnt working. I have tried the online chat but unable to get through to anyone. He has been charging his blaze and when it is in the charger says it is fully charged and will sync. As soon as you take it out nothing at all. No screen no light and no sync!! His blaze is still within the warrenty period but due to fitbit being based in America it is almost impossible to contact them. This is really frustrating him as he is a very active person and uses his fit bit all the time. This problem needs resolving ASAP! We need help Fitbit.

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[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

There are other ways to contact support. Sometime there is even a email option. If in the US you might want to call them

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Loopylea]

All these things have been tried to no avail. I cant find an email to contact fitbit and the online chat is still saying that someone has snagged the last reoresentative and to call the number which is unaffordable for us. I dont know what else to do