There are SO MANY posts about this and the solution is always the same, buy a new tracker. Well no.
Fitbit has been "good to me", I guess as good as I have been to them by being a repeat customer; but that ended today.
I bought my first tracker (Surge) and it lasted 8 months before it got wet in the rain and water somehow got inside. They sent me another one and I still have it but rarely use it because I work in a hospital and it’s so bulky it seems to hit on everything. I let my girlfriend have it because of that reason and she had the same problem with it being too bulky so I bought her a Zip so she could keep it in her pocket and she still uses it and I we haven't had any issue with that one. So I get a Blaze for me since the Surge isn’t an option. I woke up one morning after having the Blaze 6 months and somehow got a pinhole pop in the middle of the screen that split the screen in half from 9:00 to 3:00. Fitbit made it right and replaced it, as they should have. So today I call them because I am unable to charge it. The “replacement Blaze” now has "holes" (see pics below) in the copper contacts on the back where the charger pins connect to it. Now they are saying that this Blaze "inherits" the original Blaze's purchase date and is not in warranty even though I have had the replacement 11 months. How can the original purchase date apply to a replacement watch? The rep did offer me 25% off a new tracker (excluding the Versa) and 40% off the Ionic should I choose it (yuck) So I thanked the guy and pondered on what to do and started researching Versa, specifically what do the back contacts look like. Surely by now they have had reports of the problem contacts (and by my Google searches they have), (also on forums here) What do I find but the same copper contacts on the back of the Versa. I am not going through this again.
Best AnswerI bought my first tracker (Surge) and it lasted 8 months before it got wet in the rain and water somehow got inside. They sent me another one and I still have it but rarely use it because I work in a hospital and it’s so bulky it seems to hit on everything. I let my girlfriend have it because of that reason and she had the same problem with it being too bulky so I bought her a Zip so she could keep it in her pocket and she still uses it and I we haven't had any issue with that one. So I get a Blaze for me since the Surge isn’t an option. I woke up one morning after having the Blaze 6 months and somehow got a pinhole pop in the middle of the screen that split the screen in half from 9:00 to 3:00. Fitbit made it right and replaced it, as they should have. So today I call them because I am unable to charge it. The “replacement Blaze” now has "holes" (see pics below) in the copper contacts on the back where the charger pins connect to it. Now they are saying that this Blaze "inherits" the original Blaze's purchase date and is not in warranty even though I have had the replacement 11 months. The rep did offer me 25% off a new tracker (excluding the Versa) and 40% off the Ionic should I choose it (yuck) So I thanked the guy and pondered on what to do and started researching Versa, specifically what do the back contacts look like. Surely by now they have had reports of the problem contacts (and by my Google searches they have), (also on forums here) What do I find but the same copper contacts on the back of the Versa. I am not going through this again. Please do something about these contacts! If you own a fitbit, please keep an eye on your contacts and invoke your warranty before its too late and you are in my situation.
Best Answer