Blaze only receiving call notifications

[SunsetRunner]

Hi,

I recently gifted my friend my old Fitbit Blaze, she has an Oukitel K12 mobile running on Android OS version 9. She was able to create account, run the setup, sync but only gets call notifications and nothing else. She says she has done going through the settings and checking which ones are allowed 

Moderator edit: updated subject for clarity

[Rich_Laue]

Has she looked at for its interactive help guides. 

How do I get notifications from my phone on my Fitbit device?

[MarreFitbit · Accepted solution]

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Besides of the help article recommended by @Rich_Laue, please check: What should I know about using the Fitbit app on my Android phone?

Let us know the outcome, we'll be around.