Blaze only working when is charging

[Josie_1975]

Hi,

i have a brand new blaze and it won’t work outside of the charger?? Ive tried reset and nothing no lights but when you put it back in charger comes on????

Moderator edit: Subject for clarity

[YojanaFitbit · Accepted solution]

Nice to see that you're digging into the Forums @Josie_1975, let me give you a warm welcome to our Community. Sorry for the delay.

Thanks for posting the steps that you've tried with your Blaze. Sorry to hear that this is not responding, you did an excellent job restarting it. But let's try a couple of steps that might help to bring to life your Fitbit. 

I'd suggest to clean the contacts of your Blaze. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

Please try to restart your it once again. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

Please take a look of these recommendations to charge your Fitbit too.

Let's give it a try and please keep me posted.