Blaze only working while being on cradle

[Cokernut21]

Hey!

Blaze has been in my car for quite some time while driving my 2nd vehicle. Got the Blaze all charged up, but when it’s removed from the charger, it blacks out and won’t turn on. Help!

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Cokernut21.

Have you tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[Cokernut21]

It appears that the battery is no longer good? I can’t attempt to reset it unless it’s out of the cradle and when I just open the cradle, it completely dies again. 😕

[AlejandraFitbit]

Thanks for the information @Cokernut21.

Since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else.