Blaze only working while in charging cradle

[Arkhunter]

I got the blaze about a year and a half ago as a birthday gift and it worked fantastically for most of that time. However, recently I have found that it will only turn on when it is inside the cradle. So I decided to do some digging and I have found that this is not a localized problem. I have found more cases than I can count on 10 hands, in fact more than I can count on 100 hands. So this is obviously not a user caused issue. I also am disgusted by all the copy and pasted “try pressing the left and bottom right button and holding for 10 seconds.” This is obviously not fixing the issue. The people giving this answer also lack the common sense to realize that while the device is in the charging cradle the buttons required to restart it are not assessable. The real problem is obviously inside of the device and I am disappointed that Fitbit will not come forward and admit that there is a problem with the Blaze. Instead they give the bandaid fix of sending you a new one that works for a month and then stops working because of the same problem. On top of that, they remove the blaze form the shelves and simply say it is because they are “coming out with new products and they occasionally rollback products to keep us up to date on devices.” Because it’s better to use a money grab cop out then to come forward about mistakes and keep the respect of their customers. I don’t think I will ever be buying anything from Fitbit ever again.

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @Arkhunter. Good to see you in the Forums! 🙂

I'm very sorry to hear that your Blaze is no longer working unless it's in the charging cradle.

Thanks a lot for everything you've tried to get it to work though. At this point, since you mention that you received your Blaze about a year and a half ago, it will not be covered under the warranty. However, if you'd like, I can escalate your case to the Support Team for them to review your case and offer the available options. Normally, they will offer a discount on the purchase of a new tracker when you're out of warranty. Please let me know if that's something you'd like me to do.

Anything else you may need, I'm here to help!

[Excersam]

Is this a battery  issue?