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Blaze overheating issues

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‎06-29-2018 11:07 - last edited on ‎07-01-2018 07:01 by Moderator Alum

‎06-29-2018 11:07 - last edited on ‎07-01-2018 07:01 by Moderator Alum

I have had my Fitbit Blaze for a little over a year. Out of the blue a week ago it just stopped keeping a charge. Since then every time I try to charge, it becomes overheated and shows the temperature icon.

 

I have tried multiple Blaze chargers, multiple home outlets and my computer USB. I have followed advice on another users support question and reset the tracker. It continues to overheat after only a minute or two plugged in and will not charge.

 

Please help me with this issue!

 

 

Moderator edit: subject for clarity

Best Answer
4 REPLIES 4

‎07-01-2018 07:03 - last edited on ‎12-25-2024 13:37 by Fitbit Moderator

‎07-01-2018 07:03 - last edited on ‎12-25-2024 13:37 by Fitbit Moderator

It is great to see new faces @RachelBlaze, welcome!

I am sorry to hear about the issue you are experiencing with your Blaze and thanks for troubleshooting this by yourself. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎07-01-2018 13:29

‎07-01-2018 13:29

@RachelBlaze...Thanks for reporting this issue.  I have experienced the same issue since Thursday of this week and have tried multiple fixes from the "battery drain" forums to no avail.  I hope we receive a feasible solution other than what I saw in other forums, i.e. 25% off a replacement.

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0 Votes

‎07-01-2018 18:06

In response to AlejandraFitbit

‎07-01-2018 18:06

Alejandra - Could you please escalate my case to the support team as well?

 

Best Answer
0 Votes

‎07-02-2018 12:08 - last edited on ‎12-25-2024 13:35 by Fitbit Moderator

In response to BunkerDemon

‎07-02-2018 12:08 - last edited on ‎12-25-2024 13:35 by Fitbit Moderator

Welcome to the Community @BunkerDemon! I appreciate the troubleshoot that you've performed. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication via email so they can provide you with a final resolution. 

Remember that each case is reviewed individually and the solution will be provided based on the Fitbit Warranty.

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer