Blaze overheating

[brickner]

Please beware of the blaze! Got so hot that it woke me up in the middle of the night and had a red spot on my wrist. Just a slight burn. Customer service was a joke which very disappointing since I have been with fitbit for awhile and showed off the products to my customers and even bought them for family members. Acted as though i was getting a refund and a new one due to my discomfort. Turns out I am not gettong a new one and I have to wait 3 weeks for my refund. If that was specified up front I would have taken it back to the store and got my refund right away.I'm sure it is an isolated incident but be cautious please.

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @brickner. Sorry to hear about the issue you experienced. I have never heard about any user having even a similar problem with the Fitbit Blaze.

Thank you for contacting Customer Support. I'm pretty sure they will do their best to get you back on track as soon as possible. 

I will reach out to you via private message for further assistance.

Catch you later. 

[EmyK]

I need help with a similar issue. I've been unsuccessful with customer support.

[AlejandraFitbit]

It's great to see you around @EmyK. I would like to know if you keep having problems with your Blaze? If you do, as recommended, please get in touch with our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.

Catch you later. 

[Swhastings]

My blaze is showing a over heating problem when I have it on the charger.  Also the charger won't charge the device. What's the problem? Haven't had even a year yet. 

[SilviaFitbit]

Hey there @Swhastings! Thanks for the details that you've mentioned. Keep an eye on your inbox for next steps. 

Have a great weekend. 

[Ccaudillo]

This just happened to me last night! My Blaze has been acting weird, heart rate tracker not working & battery wearing down quickly. I am waiting to hear from Support on those issues & now I have to add that it overheated on my wrist!! 

[Swhastings]

Same thing happened to me and customer service was great since my watch was still under warranty. The shipped me a new one and I sent the old one back. I hope the new one last longer.

Sent from my iPhone

[Ccaudillo]

Thank you! Hopefully they can do the same for me since I haven't even had it a year yet. 

[Kittswim]

My blaze is overheating and left marks on my arm!!!

[Ccaudillo]

Customer service was great & sent me a new fitbit blaze...just the actual unit to swap out, no band. But that worked out just fine for me. Hope you are able to do the same! 

[SilviaFitbit]

It's great to have you here @Kittswim. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them. I've opened the communication again with them so you can continue troubleshooting this through email. 

Hope this helps! 

[MrUnlucky]

I have had my blaze for about a year now and has begun to overheat as well. I can no longer wear it. 

[SilviaFitbit]

Welcome to the Community @MrUnlucky. Thanks for the details mentioned. Sorry for the delayed reply. 

It's pretty weird that your Blaze is overheating. I have shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance. 

[Axle_9]

I'm having the same issue where the Blaze overheats when wearing on my wrist. The Hot Temp Symbol Shows on the screen and only goes away after a while when I take the Blaze off. I then Have to Re-Sync with my phone as the screen is locked at the time it overheated. It keeps doing this so I have given up wearing it and contacted customer support but as yet have had no response.