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Hello @K8ads, welcome to the Community forums. Sorry for the late reply.
Thank you for the information provided regarding display and the green lights not working properly. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.
In the meantime, if you're still having trouble with the device not syncing, you can also follow the steps listed in this article.
Please keep me posted on the outcome.
Best Answer