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Blaze quit working

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‎07-03-2019 08:46

‎07-03-2019 08:46

Yesterday, my blaze quit and thought it was dead so put on charger for approximately 4 hours.  When I took it out the charger and the blaze were both extremely hot.  I have tried to reset it as well as put back on the charger and it will not turn on.  I left it off the charger overnight as well and no results.     

 

Any ideas on what else can be done?

 

Thank you

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‎07-05-2019 17:54

‎07-05-2019 17:54

Hi @Mel46. Welcome to the Community. It's nice to see a new member around! I'm sorry for the delay in my response.

 

Thanks for letting me know about your Blaze, as well for the steps that you've taken to get it working. Since this shouldn't be happening, I've gone ahead and requested a case so our team can give you a hand. You'll receive an email with more details, keep an eye on your inbox.

 

See you later!

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