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Blaze randomly shutdown or die.

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‎07-12-2017 22:08

‎07-12-2017 22:08

My new replacement blaze randomly shutdown. I just received the device July 10/17. It shutdown 3 times today. In order to restart, I have to put it back in the charging cradle otherwise pressing the buttons would not do anything. Frustrating☹

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3 REPLIES 3

‎07-13-2017 02:17

‎07-13-2017 02:17

Hi, @JeanS., if your replacement Fitbit is not working as expected I would suggest getting back in touch with Fitbit Customer Support.

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-13-2017 02:20

In response to Julia_G

‎07-13-2017 02:20

Thank you! I just got an email back from customer support. Hopefully we'll work something out.

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‎07-13-2017 04:35

In response to JeanS.

‎07-13-2017 04:35

A warm welcome to the Forums @JeanS. and @Julia_G thanks for stopping by.

 

I am glad to hear that you have already contacted our support team and that you are working on a solution.

 

If you need anything else, let me know. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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