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Blaze randomly shuts down

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‎08-31-2019 18:31 - last edited on ‎09-02-2019 08:09 by Fitbit Moderator

‎08-31-2019 18:31 - last edited on ‎09-02-2019 08:09 by Fitbit Moderator

At least 4 times a day my Blaze shuts down. I’ve tried resetting & that hasn’t worked. It starts up again when I put it on its charger. 

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎09-02-2019 08:13

‎09-02-2019 08:13

Hi there @Linder47, welcome to the Community Forums. Thanks for troubleshooting your Blaze prior to contacting us. 

 

Since the restart you tried haven't worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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‎09-03-2019 10:29 - edited ‎09-03-2019 10:34

In response to MarreFitbit

‎09-03-2019 10:29 - edited ‎09-03-2019 10:34

I have the same problem as linder47 I would appreciate a overview of Supports response.

regrads blindal. 

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‎09-03-2019 11:14

In response to SunsetRunner

‎09-03-2019 11:14

I called the customer service number & am following instructions Take off all notifications in my settings and let it run until the battery runs out then charge fully.
Hope it works!

Sent from my iPhone
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‎09-03-2019 12:02

In response to Linder47

‎09-03-2019 12:02

Hi @SunsetRunner, welcome to the Community Forums. I'd recommend to restart your Blaze by following these steps. Let me know the outcome.

 

Hey @Linder47. I'm glad to hear that our Support Team has been helping you. Keep me posted if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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