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Blaze recording activity twice

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‎07-08-2018 23:01 - last edited on ‎07-09-2018 11:09 by Moderator Alum

‎07-08-2018 23:01 - last edited on ‎07-09-2018 11:09 by Moderator Alum

Hi,

 

When I run and I start my workout from my phone it records all the stats fine. However, when I finish my run and select done and my blaze syncs with my phone; the app says I have done another run (same distance, same split times etc but less HR information) but at the time that I finished my actual run - if that makes sense? 

Therfore it looks I have done twice as much as I have so have to delete it. How can I stop this please? I have take run off the auto recognise too....

 

thanks,

 

stace 🙂

 

*** sorry! I am starting and stoping it from my blaze not my phone! ***

 

Moderator edit: Merged posts

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2 REPLIES 2

‎07-09-2018 11:12

‎07-09-2018 11:12

Hi there @Stackybo147. Good to see you in the Fitbit Community Forums! 🙂

 

I'm sorry you're having problems with your Blaze doubling your activity. I'd like to help you with this.

 

Do you by any chance use any other app to record your workouts maybe as Map My Run or any other similar that connects to Fitbit? If that is not the case, you can try giving your Blaze a restart and see if that helps. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

After this, give it a try and see how it goes!

Ferdin | Community Moderator, Fitbit

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‎07-11-2020 00:56

In response to FerdinandFitbit

‎07-11-2020 00:56

My blaze is also recording activity twice and also has started to deduct steps, I’m just back from a 3.5 mile walk with the dog and the steps at 8022 have just changed I. Fro t of my eyes to 7495! 

I use Strava on my phone and it is t linked with Fitbit and have done for over 12 months now and never had this problem before 

 

can you help please ? 

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