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Blaze reset on its own

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‎10-16-2017 17:04

‎10-16-2017 17:04

My Blaze reset it self this week. It was as if it had never been used. The app updated in the middle of the night. All of my info from October is gone. I had to input all info again. Weight, exercises, calorie intake, ....everything. Today I get two Fitbit emails for my week progress. One from my usual stuff, the other started on Wednesday. How do I get my t to sync back?

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‎10-18-2017 04:55

‎10-18-2017 04:55

A warm welcome to the Community @Shawne9625, thanks for troubleshooting this by yourself.

 

 

It is weird to hear that your information is all gone, did you unpair your Blaze from your Fitbit account? If you did and didn't sync your tracker before, that's why your information is all gone. Now, if the issue is directly with syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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