help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze resetting itself

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2017 17:58 - last edited on ‎09-17-2017 06:03 by Moderator Alum

‎09-12-2017 17:58 - last edited on ‎09-17-2017 06:03 by Moderator Alum

I charged my Fitbit last night, and now it keeps flicking the beginning screen on and off. I can't access anything, just keeps giving me the "logo" screen on and off. I only bought it about a month ago!

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎09-12-2017 18:45

‎09-12-2017 18:45

I had this same problem after only 2 days of purchasing it. It would actually stay frozen on the Fitbit logo and wouldn't do anything else. Is this what is happening? I actually ended up having to go through technical support and they sent me a new one 😞

Best Answer
0 Votes

‎09-17-2017 06:05

In response to TeeElle

‎09-17-2017 06:05

A warm welcome to the Community @Catg24 and @TeeElle.

 

I am glad to hear that you will be receiving a replacement @TeeElle, at the moment of receiving it, you just need to do the following to set it up from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Now @Catg24, have you tried to restart your Blaze? If you haven't, I recommend trying the restart procedure.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer