04-08-2018
20:13
- last edited on
04-12-2018
04:42
by
AlejandraFitbit
04-08-2018
20:13
- last edited on
04-12-2018
04:42
by
AlejandraFitbit
My Blaze just started going nuts today. It keeps “responding” to swipes up and down on the clock screen but it's just sitting on the table. I wasn’t touching it. It shows the icons on the right like I‘m pushing buttons but I‘m not. It started playing music on my phone and I wasn’t touching it. I shut it off and it came right back on. It seems to have a mind of its own. I was literally doing nothing to it and it was going crazy.
Moderator edit: subject for clarity
04-08-2018 20:30
04-08-2018 20:30
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Wendy | CA | Moto G6 Android
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04-12-2018 04:45
04-12-2018 04:45
It's great to see you around @ARobinson and @WendyB thanks for stopping by.
I appreciate the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked or if you keep having issues with your Blaze?
Hope to hear from you soon.
04-12-2018 04:51
04-12-2018 04:51
The reset didn’t work because of how my Blaze was responding/not responding. I tried to power off via menu, but it would turn right back on.
I ended up killing the battery and letting it sit for the day. I charged it the next morning and it seems to be fine now.
04-13-2018 04:03
04-13-2018 04:03
Thanks for the update @ARobinson, I am glad to hear that your tracker is now working properly and I appreciate the steps you provided in order to fix this issue, I know someone else will find it helpful. If you need anything else, do not hesitate to post it.
Keep the stepping up!