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Blaze responding while not wearing it

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My Blaze just started going nuts today. It keeps “responding” to swipes up and down on the clock screen but it's just sitting on the table. I wasn’t touching it. It shows the icons on the right like I‘m pushing buttons but I‘m not. It started playing music on my phone and I wasn’t touching it. I shut it off and it came right back on. It seems to have a mind of its own. I was literally doing nothing to it and it was going crazy.

 

 

Moderator edit: subject for clarity

Best Answer
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4 REPLIES 4

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

It's great to see you around @ARobinson and @WendyB thanks for stopping by.

 

I appreciate the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked or if you keep having issues with your Blaze?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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The reset didn’t work because of how my Blaze was responding/not responding. I tried to power off via menu, but it would turn right back on. 

 

I ended up killing the battery and letting it sit for the day. I charged it the next morning and it seems to be fine now.

 

Best Answer

Thanks for the update @ARobinson, I am glad to hear that your tracker is now working properly and I appreciate the steps you provided in order to fix this issue, I know someone else will find it helpful. If you need anything else, do not hesitate to post it.

 

Keep the stepping up! Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer