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Blaze screen and buttons not working

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‎09-05-2019 06:58 - last edited on ‎09-06-2019 10:11 by Fitbit Moderator

‎09-05-2019 06:58 - last edited on ‎09-06-2019 10:11 by Fitbit Moderator

Hello! 

I've searched the forum for someone with the same issue as mine but have not found a solution to my issue or anyone else with the same issue. My Blaze started acting funny yesterday before it died (saw that it had low battery all of the sudden). Charged the battery when I got home from work and now the screen iso constantly and the touch screen does not work and neither do the buttons. It is showing the correct time on the display and it is also still tracking my steps in the app. I have tried holding the left button and the lower right button till it vibrates bit it won't do anything. HELP!!!

 

 

Moderator edit: updated subject for clarity

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‎09-06-2019 10:15 - edited ‎06-16-2024 06:40

‎09-06-2019 10:15 - edited ‎06-16-2024 06:40

Hi @Rinabobina, welcome to the Community Forums. Thanks for taking the time to troubleshoot your Blaze prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to assist you with.

Maria | Community Moderator, Fitbit


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