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Blaze screen black (fully charged)

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‎09-14-2019 05:56

‎09-14-2019 05:56

Had my Blaze for a while now second one. They say that the internal battery is not working. It charges on the charger but the screen is black when taking off the charger. Now they want me to purchase another one because they can't fix it. Fitbit needs to fix this s***. I'm not purchasing a 3rd Fitbit! I think it's time to look for another product from a different vendor.

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3 REPLIES 3

‎09-14-2019 12:56

‎09-14-2019 12:56

an update they released about a month ago probably did this to your fitbit. Support will offer you a 25% discount on a new watch. Which I find insulting. 

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‎09-14-2019 13:42

In response to jon9641

‎09-14-2019 13:42

I so agree!

The support person kept on repeating the same script to me when I disagreed to the solution she was giving me. How is 25% off another product going to help with the one,  that was working two days ago,  I have.

I'll go get a Samsung Gear to go with my phone!

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‎09-14-2019 13:49

In response to Jacie2u

‎09-14-2019 13:49

My favourite "canned support response" was "is there anything else I can help you with?" um, yeah, fix the problem. 

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