help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze screen black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2018 12:41 - last edited on ‎05-06-2018 11:39 by Moderator Alum

‎05-05-2018 12:41 - last edited on ‎05-06-2018 11:39 by Moderator Alum

My Fitbit Blaze goes to black screen without reaction to tap and is fully charged. What should I do?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
4 REPLIES 4

‎05-05-2018 12:51

‎05-05-2018 12:51

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1


If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎05-06-2018 11:40

‎05-06-2018 11:40

Welcome to the Forums @Aracal81 and @WendyB thanks for stopping by.

 

I would like to know if the instructions provided by our friend worked? Are you still having issues with your Fitbit Blaze?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎05-06-2018 12:30

In response to AlejandraFitbit

‎05-06-2018 12:30

It has not worked because I can not get it to turn on. It’s dead even
though I had just charged it. It is ok while on the charger but as soon as
I take it off it turns off. I love my blaze so this really upsets me.
Best Answer
0 Votes

‎05-07-2018 04:06

In response to Aracal81

‎05-07-2018 04:06

Thanks for the information @Aracal81.

 

Since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our Support Team for them to take a deeper look at this, keep an eye on your inbox for further instructions.

 

If you need anything else, let me know. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer