Blaze screen black

[Aracal81]

My Fitbit Blaze goes to black screen without reaction to tap and is fully charged. What should I do?

Moderator edit: subject for clarity

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[AlejandraFitbit]

Welcome to the Forums @Aracal81 and @WendyB thanks for stopping by.

I would like to know if the instructions provided by our friend worked? Are you still having issues with your Fitbit Blaze?

Hope to hear from you soon. 

[Aracal81]

It has not worked because I can not get it to turn on. It’s dead even
though I had just charged it. It is ok while on the charger but as soon as
I take it off it turns off. I love my blaze so this really upsets me.

[AlejandraFitbit]

Thanks for the information @Aracal81.

Since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our Support Team for them to take a deeper look at this, keep an eye on your inbox for further instructions.

If you need anything else, let me know.