Blaze screen blank

[TraderWannaBe]

The Blaze Screen is dark and won't come on even though the app shows that it's fully charged. How can this be resolved?

Moderator edit: subject

[N8teGee]

Have you tried restarting it by pressing and holding the left button and bottom right button together for 15 secs? 

[TraderWannaBe]

Thanks, that seemed to work.



Sent from my Verizon, Samsung Galaxy smartphone

[AlejandraFitbit]

Hey @TraderWannaBe, welcome to the Forums and @N8teGee thanks for stopping by.

I am glad to see here that the instructions provided by our friend worked and that your now your Blaze is working properly. If you need anything else, do not hesitate to post it.

Keep the stepping up! 

[Chipgreen]

Alejandra,

My Blaze has a full battery but is frozen with black screen. I've tried the reset function several times with no luck. Any ideas?

Chipgreen

[Ferretless]

I had the same thing happen. This morning it was fully charged and about an hour later it buzzed on my wrist and the screen went black. I’ve tried to reset it but nothing is working. Is it dead and gone? 😕

[AlejandraFitbit]

Hey there @Ferretless and @Chipgreen, welcome to the Community.

Thanks for troubleshooting this by yourselves. Since the restart process didn't work, I recommend both keeping an eye on your inbox for further assistance.

Keep me posted. 

[SupeRN]

I'm having the same problem with my fitbit. Tried to restart it but nothing happened. Even tried putting it on the charger even though I fully charged it last night. I'm not really sure what to do from this point. Please help! 

Thanks, 

SupeRN

[AlejandraFitbit]

Welcome to the Community @SupeRN.

Thanks for troubleshooting this by yourself. As recommended to our friends, keep an eye on your inbox for further assistance.

See you around.