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Blaze screen blank

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‎03-13-2018 09:54 - last edited on ‎03-15-2018 04:39 by Moderator Alum

‎03-13-2018 09:54 - last edited on ‎03-15-2018 04:39 by Moderator Alum

My Fitbit Blaze device has absolutely no screen it is completely blank. I have uninstalled the app, reinstalled the app, I have disconnected the device but can not reconnect and set it up because the device screen is completely blank so I ma unable to get a code. Any ideas?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
5 REPLIES 5

‎03-13-2018 12:25

‎03-13-2018 12:25

Can you do a restart?

If so Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If you cant then Contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-13-2018 12:39

In response to WendyB

‎03-13-2018 12:39

I tried that and can't .
Best Answer
0 Votes

‎03-15-2018 04:42 - edited ‎03-15-2018 04:42

In response to dory0619

‎03-15-2018 04:42 - edited ‎03-15-2018 04:42

Great to see you around @dory0619, thanks for troubleshooting this by yourself and @WendyB for stopping by.

 

Since the instructions provided by our friend and the steps you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎03-15-2018 05:54

In response to AlejandraFitbit

‎03-15-2018 05:54

I was able to get it to work again thanks
Best Answer

‎03-19-2018 08:57

In response to dory0619

‎03-19-2018 08:57

Those are great news @dory0619, I am glad to hear that your Blaze is now working properly. If you need anything else, do not hesitate to post it.

 

Keep the stepping up! Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer