Blaze screen blank

[TrevMuz]

I have not used my Fitbit Blaze for about 4 weeks. I put it on charge and went to turn it on after 3hrs charging. The Blaze seems to be turning on but the screen is just blank. The back green lights are flashing, and the buttons seem to be working as its vibrating when you hold them in. Have tried to reset holding the side buttons in but still the screen is not working.

Help appreciated.

Moderator edit: subject for clarity

[Sleepmaster]

My Blaze is also stuck with a blank screen. The battery is draining from full to zero in less than 8 hours. Tracking still works when there is enough battery power but have to view everything in the App. I’ve contacted Customer Support & they have confirmed there is a problem with my device & have asked me for my country of residence, which I replied to them on 14/06/18. Then heard nothing. I asked for an update on 16/06/18 & they replied saying they are awaiting my response on my country of residence. So I’ve replied again confirming this, & yet again no response back. Therefore I’ve this issue for over a week now & no closer to get it resolved! Very disappointed. My Blaze is less than 6 months old. Problem occurred out of the blue!  

[AlejandraFitbit]

Hey @TrevMuz and @Sleepmaster, a warm welcome to the Community.

Thanks for troubleshooting this by yourselves. @Sleepmaster I would like to know if you have heard back from our support team? Have you checked your spam folder for their reply?

@TrevMuz Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Keep me posted. 

[Sleepmaster]

All sorted now. Replacement Blaze capsule received.

Thanks very much.

Sean.

[Sleepmaster]

Yes, all sorted now. Replacement Blaze capsule received today via courier. All seems well again. 

Thanks very much! 

[AlejandraFitbit]

Those are great news @Sleepmaster, I am glad to hear that you have already received your replacement. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up.