Blaze under counting steps

[LauraH06]

Hi! I’ve had my Blaze about 1 1/2 years. It worked great until a few months ago. My normal step count for a day used to be 10,000-12,000.

For the last few months I’ve been struggling to make 8,000 on a normal day. A few days ago I didn’t even hit 5000. I’m pretty active and on my feet most of the day. My husband works at a desk all day and is ending up with more steps than I have. (He also has a Blaze.). Do you have ideas why all of the sudden it is doing this and any suggestions for fixing it?

Thanks!

[Taggarts]

Really hacked off with my blaze, it has not been counting steps accurately from the 1st months of having it, went out for Walk today, watching my steps as i went along, not moving, iphone recorded 120000 steps blaze only recorded 6780 steps surly that cant be right

[BullyDawg]

I noticed that, at least in some of the Clock Faces (e.g., Argyle), the steps counter will not count if the screen is active.  If the screen goes dark, it will count.  This is the Fitbit version of "a watched pot never boils," I guess!

[AlejandraFitbit]

Hey @LauraH06, @Taggarts welcome to the Community and @BullyDawg thanks for stopping by.

I am sorry to hear that your trackers aren't counting all of your steps. I recommend restarting the units, after the restart process do the following:

1. Put your trackers on your wrists.
2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
3. Pause, then check your tracker to see your step count.

If your trackers counted less than 100 steps or more than 100, please let me know.

Hope to hear from you soon. 

[LauraH06]

Hi!

I counted 100 steps twice. The first time the tracker counted 57. The second time it counted 77.

Thanks for your help.

[AlejandraFitbit]

Thanks for the update @LauraH06.

I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

See you around.