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Blaze screen blank

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‎07-17-2018 11:53

‎07-17-2018 11:53

I have tried all advice on the forum.

1) making sure fully charged

2) press and hold left & bottom right button

but nothing happens.

I feel the buzz when I press, then a good 20-30 seconds later the green lights flash on the back (slowly) but the screen does not restore. When synced with phone it appears to see my Fitbit. Shows an amber battery life.

what can I do now?

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‎07-18-2018 04:22 - last edited on ‎10-23-2025 12:08 by Fitbit Moderator

‎07-18-2018 04:22 - last edited on ‎10-23-2025 12:08 by Fitbit Moderator

A warm welcome to the Community @jli.

I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

See you around. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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