Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze screen corrupted

Replies are disabled for this topic. Start a new one or visit our Help Center.

I have my Fitbit Blaze for 3 months. I have just notice that the screen is loosing pixels. Is this a known problem for the Fitbit Blaze. If it needed to be replaced what would it be replaced with as I noticed that Fitbit is no longer selling them on their website. I had a Charge HR before this one and went through several replacements. If this is a similar situation I will not buy another Fitbit product again.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
4 REPLIES 4

It's great to see you around @Bigfoot1980.

I am sorry to hear that your Blaze display is corrupted and would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

About your Blaze inquiry, We're always working to streamline our offerings as we introduce new products. Although it has been a very popular product for us, we’ve decided to discontinue selling Blaze on fitbit.comYou can learn more about the rest of the Fitbit family of products including our newest product, Fitbit Versa at https://www.fitbit.com/compare

Please note that we’ll continue to support Blaze from a software standpoint, along with any questions you might have during your use of the product. We apologize for any inconvenience and hope we can continue to provide you with Fitbit devices you love and help you reach your goals. 

I hope the restart procedure helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes
I have restarted 3 times and it didn’t fix the issue.
Best Answer
0 Votes

Thanks for the update @Bigfoot1980.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes
Thank you for looking into it. Note that this is the second Fitbit product
I have had issues with. Please advise your technical support team of this.
Best Answer
0 Votes