06-08-2018
20:06
- last edited on
06-10-2018
04:29
by
AlejandraFitbit
06-08-2018
20:06
- last edited on
06-10-2018
04:29
by
AlejandraFitbit
I have my Fitbit Blaze for 3 months. I have just notice that the screen is loosing pixels. Is this a known problem for the Fitbit Blaze. If it needed to be replaced what would it be replaced with as I noticed that Fitbit is no longer selling them on their website. I had a Charge HR before this one and went through several replacements. If this is a similar situation I will not buy another Fitbit product again.
Moderator edit: subject for clarity
06-10-2018
04:32
- last edited on
06-02-2025
10:01
by
MarreFitbit
06-10-2018
04:32
- last edited on
06-02-2025
10:01
by
MarreFitbit
It's great to see you around @Bigfoot1980.
I am sorry to hear that your Blaze display is corrupted and would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:
About your Blaze inquiry, We're always working to streamline our offerings as we introduce new products. Although it has been a very popular product for us, we’ve decided to discontinue selling Blaze on fitbit.com. You can learn more about the rest of the Fitbit family of products including our newest product, Fitbit Versa at https://www.fitbit.com/compare.
Please note that we’ll continue to support Blaze from a software standpoint, along with any questions you might have during your use of the product. We apologize for any inconvenience and hope we can continue to provide you with Fitbit devices you love and help you reach your goals.
I hope the restart procedure helps, let me know the outcome.
06-10-2018 14:00
06-10-2018 14:00
06-11-2018
04:07
- last edited on
06-02-2025
10:01
by
MarreFitbit
06-11-2018
04:07
- last edited on
06-02-2025
10:01
by
MarreFitbit
Thanks for the update @Bigfoot1980.
Since the instructions provided didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.
Let me know if you need anything else.
06-11-2018 05:08
06-11-2018 05:08