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Blaze screen corrupted

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‎06-13-2018 05:57 - last edited on ‎06-14-2018 07:42 by Moderator Alum

‎06-13-2018 05:57 - last edited on ‎06-14-2018 07:42 by Moderator Alum

I received my Blaze for Christmas and I went to charge it as it died (black) when I plugged in to charge it the screen lit up with blue and red stripes across it. You can’t see anything but the stripes. I tried to restart it and plug it in again and still the same. The device didn’t drop or have any physical reason this happened.

 

 

Moderator edit: subject for clarity

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‎06-14-2018 07:44

‎06-14-2018 07:44

A warm welcome to the Community @Amee11519.

 

Thanks for troubleshooting this by yourself. Since the restart procedure didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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