Screen black

[sharona54]

Screen black.  

[AlejandraFitbit]

A warm welcome to the Community @sharona54.

I am sorry to hear that your Blaze screen is black, have you tried to restart your tracker? If you haven't, I recommend restarting by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Also, if the display turning on at the moment of placing the Blaze into the cradle?

I hope this helps, let me know the outcome. 

[sharona54]

Green light isn't flashing.  Screen is black.  Buttons don't work.
Sent from my Verizon LG Smartphone

[Willbroo]

I think I have the same problem. My Fitbit Blaze stopped working this morning. I have tried the reset I have cleaned the contacts, I have tried different USB port from different sources. My Fitbit is one month pass my warranty and Fitbit support is unwilling to either cover my Blaze or offer a discount for an equal product. Fitbit does not have the customer in heart.  Does anyone know of any other thing to try to power up my Blaze.

Moderator edit: format

[AlejandraFitbit]

Thanks for the update @sharona54, since the instructions provided didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

@Willbroo it's great to see you here and to hear that you have already contacted our support team. I recommend keeping in touch with them and see what they can offer you. In the meantime, you can check our warranty policy.

See you later. 

[sharona54]

Thanks for ur post.  I have bought my last fitbit.  Seems this is very common.  
Sent from my Verizon LG Smartphone

[Willbroo]

Fitbit does not have an offer that makes sense. 

I was offered free shipping, Well Fitbit has a current offer for free shipping haha

I was offered 25% off a versa, again Fitbit has a current offer which is 50 dollars off original price. Haha. 

Moderator edit: Merged replies

[CrystalRG]

Hello, I purchased my Fitbit from my aunt almost 6 months ago and it had been working great, without any issues. I am not sure where the warranty currently stands.

Today during my lunch break, I was walking around my building to get my steps in, I had the countdown on to return to work so I won't be late. When I got to my desk, I noticed the screen would not turn on, and the sensors weren't on either. I have already tried to reset with no success.

Please help.

[FerdinandFitbit]

Hi there guys, good to see you around! 🙂

@sharona54, I'm glad to hear that you got a new tracker! Remember that this will be covered by a 1 year warranty and if you ever need any help with it we'll be happy to help you out!

@Willbroo, I totally understand your position about this 😕 however, these are the only options that would be available at the moment.

@CrystalRG, that's not good for sure! Thanks a lot for trying to restart your tracker and I'm sorry that didn't work. Now, I'd like to know if you notice your tracker to sync still or what happens when you put your tracker to charge, does it light up or it will not show anything at all? Are the green lights on the back of the tracker flashing? Please, let me know and I'll be happy to help you out with this!