Blaze screen display not working

[Roades]

At this point I have done everything I can think of or know to fix this problem but with n luck so far. Hoping that someone can shed some light on this problem.

My blaze screen was working normally then I went to check the time but the screen was blank, the HR lights were still flashing so the device is still on. I have tried resetting multiple times but nothing seems to change. When placing in charger the back light comes on but the screen is still blank. I have been unable to connect to my android app the sync however it did with the windows 10 app on my laptop and it seems to be still tracking fine, just can't see any of it on the actual blaze display.

I love my blaze but this is very frustrating....

[AlejandraFitbit]

Great to see you around @Roades and thanks for troubleshooting this inconvenience by yourself.

At this point, since you have already tried some troubleshoot, I recommend keeping an eye on your inbox for further instructions. 

Catch you later. 

[Roades]

Thanks @AlejandraFitbit I have been in contact with support and currently working to resolve the problem

[AlejandraFitbit]

You are welcome @Roades, please keep me posted if you need anything else.

Happy stepping! 

[Elskip8]

I have the same issue, any idea on how to fix it? It seems to be syncing and recording data as normal, just the screen is not working. Is this a software issue or does it need

replacing?

[Roades]

I ended up contacting the support team & they have me some things to do to try fix it. Long story short it didn't work & they ended up replacing the tracker for me, thankfully as it was about a month out of warranty.

[AlejandraFitbit]

Great to see you here @Elskip8 and @Roades thanks for the update.

I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you just need to do the following from the Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Now @Elskip8, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else.